Fleet Services
84
%
214 Kč 1 370 Kč
Sleva až 70% u třetiny knih
A keen focus on operations, cost management, leadership, and customer service is presented in this book for fleets to thrive in today's competitive business environment. Basic concepts and customer service fundamentals, along with integrated best practices, and business tools are fully described. This model can be applied by service groups of any size to achieve quality performance benefits.
| Autor: | Kingham, Timothy |
| Nakladatel: | SAE International |
| ISBN: | 9780768081732 |
| Rok vydání: | 2015 |
| Jazyk : | Angličtina |
| Vazba: | Hardback |
| Počet stran: | 236 |
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