Service Automation: Robots and the Future of Work
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This book captures a year's worth of learning about service automation based on a survey, in-depth client case studies, and interviews with service automation clients, providers, and advisors. It gives a balanced, informed and compelling view on gaining the many benefits, as well as managing the downsides, of present and future technologies.
| Autor: | Willcocks, Leslie P. |
| Nakladatel: | SB Publishing |
| ISBN: | 9780956414564 |
| Rok vydání: | 2016 |
| Jazyk : | Angličtina |
| Vazba: | Hardback |
| Počet stran: | 304 |
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