Service Encounters in Tourism, Events and Hospitality
2517 Kč 2 650 Kč
This book offers insights into the demands made on staff in service encounters in tourism, events and hospitality roles. It hinges upon storied incidents offered by workers about which the reader can reflect and apply theoretical knowledge. Each chapter includes learning objectives, questions and summaries.
Autor: | Firth, Miriam |
Nakladatel: | Channel View Publications Ltd |
ISBN: | 9781845417277 |
Rok vydání: | 2020 |
Jazyk : | Angličtina |
Vazba: | Hardback |
Počet stran: | 208 |
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Service Encounters in Tourism, Event...
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