Customer Service in Tourism and Hospitality
1323 Kč
Sleva až 70% u třetiny knih
A fully revised and updated new edition of this bestselling text. New material covers issues such as the sharing economy, technology (Virtual Reality and use of robots) and use of big data to personalize experiences and encourage loyalty.
| Autor: | Hudson, Simon; Hudson, Louise |
| Nakladatel: | Goodfellow Publishers Limited |
| ISBN: | 9781911396468 |
| Rok vydání: | 2017 |
| Jazyk : | Angličtina |
| Vazba: | Paperback / softback |
| Počet stran: | 352 |
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