A Guide to Computer User Support for Help Desk and Support Specialists
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Focuses on the informational resources and technical tools needed most to function effectively in a support position. This book helps readers learn to handle troubleshooting and problem solving, successfully communicate with clients, determine a client's specific needs, train end-users and even handle budgeting and other management priorities.
| Autor: | Beisse, Fred (Lane Community College) |
| Nakladatel: | Cengage Learning, Inc |
| ISBN: | 9781285852683 |
| Rok vydání: | 2014 |
| Jazyk : | Angličtina |
| Vazba: | Paperback |
| Počet stran: | 688 |
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