Bringing User Experience to Healthcare Improvement
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Presents a way of bringing about improvements in healthcare services by being user-focussed. This work explores the underlying concepts, methods and practices of EBD, and offers an approach to healthcare customer satisfaction. It also includes a foreword by lynne Maher, Head of Innovation Practice, University Of Warwick, Coventry.
| Autor: | Bates, Harry; Masi, Paul |
| Nakladatel: | Taylor & Francis Ltd |
| ISBN: | 9781846191763 |
| Rok vydání: | 2007 |
| Jazyk : | Angličtina |
| Vazba: | Paperback |
| Počet stran: | 222 |
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