The Exchange Strategy for Managing Conflict in Healthcare: How to Defuse Emotions and Create Solutions when the Stakes are H
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Offers four-step method for improving communication and managing conflict in any healthcare setting. This book delivers a wealth of strategies and techniques for structuring conversations about conflicts and issues in groups large and small.
Autor: | Dinkin, Steven; Filner, Barbara; Maxwell, Lisa |
Nakladatel: | McGraw-Hill Education - Europe |
ISBN: | 9780071801966 |
Rok vydání: | 2012 |
Jazyk : | Angličtina |
Vazba: | Paperback / softback |
Počet stran: | 176 |
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