The Big Book of Customer Service Training Games
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Here are over two dozen ready-to-use innovative activities that help trainers and managers teach the basics of providing great customer service.
| Autor: | Carlaw, Peggy; Deming, Vasudha Kathleen |
| Nakladatel: | McGraw-Hill Education - Europe |
| ISBN: | 9780077114763 |
| Rok vydání: | 2006 |
| Jazyk : | Angličtina |
| Vazba: | Paperback |
| Počet stran: | 209 |
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