Measuring Customer Experience
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Now, more than ever, customer experience plays a pivotal role in the success and longevity of a company. Based on rigorous scientific tools and global data, this book offers a simple but thorough guide on how to master the challenges of the market, and how to deliver superior performance through effective customer experience management.
Autor: | Philipp, Klaus |
Nakladatel: | Palgrave Macmillan |
ISBN: | 9781137375452 |
Rok vydání: | 2014 |
Jazyk : | Angličtina |
Vazba: | Hardback |
Počet stran: | 166 |
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