The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hot
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When it comes to quality, style, and service, The Ritz-Carlton Hotel Company has set the gold standard for delivering the highest level of customer experience. This book features the five key principles behind The Ritz-Carlton Hotel Company's success and customer service innovations. It is intended for executives and managers at all levels.
Autor: | Michelli, Joseph A. |
Nakladatel: | McGraw-Hill Education - Europe |
ISBN: | 9780071548335 |
Rok vydání: | 2008 |
Jazyk : | Angličtina |
Vazba: | Hardback |
Počet stran: | 304 |
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