CRM at the Speed of Light, Fourth Edition
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The fourth edition of this bestseller brings the work up-to-date with now-critical examinations of how Web 2.0 technologies and social media tools are being woven into CRM strategies.
| Autor: | Greenberg, Paul |
| Nakladatel: | McGraw-Hill Education - Europe |
| ISBN: | 9780071590457 |
| Rok vydání: | 2009 |
| Jazyk : | Angličtina |
| Vazba: | Hardback |
| Počet stran: | 688 |
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