Delivering Quality Service
439 Kč
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| Autor: | Zeithaml, Valarie A. |
| Nakladatel: | Simon & Schuster |
| ISBN: | 9781439167281 |
| Rok vydání: | 2009 |
| Jazyk : | Angličtina |
| Vazba: | Paperback |
| Počet stran: | 240 |
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