Managing Negative Word-of-Mouth on Social Media Platforms
11
%
1737 Kč 1 946 Kč
Sleva až 70% u třetiny knih
Ines Nee makes important key contributions to service recovery research by analyzing the effect of management response content towards negative online customer reviews on the observer's purchase intention.
| Autor: | Ajmani, Neelesh; Kumar, Dinesh |
| Nakladatel: | Springer-Verlag Berlin and Heidelberg GmbH & Co. KG |
| ISBN: | 9783658139971 |
| Rok vydání: | 2016 |
| Jazyk : | Angličtina |
| Vazba: | Paperback |
| Počet stran: | 235 |
Mohlo by se vám také líbit..
-
Complex Scheduling
Brucker, Peter; Knust, Sigrid
-
Leadership Strategies for Women
Vanderbroeck, Paul
-
Corporate Political Responsibility
Bohnen, Johannes
-
Enterprise Risk Management
Hunziker, Stefan
-
Elementary Number Theory
Jones, Gareth
-
Antibiotika in Der Praxis 2019 - 2020
Frank, Uwe
-
Astronomie Mit Dem Personal Computer
Montenbruck, Oliver
-
A Primer on Scientific Programming wi...
Langtangen, Hans P.
-
SAP ABAP
Markandeya, Sushil
-
Topologie Generale
Bourbaki, N
-
Engineering Mechanics 2
Gross, Dietmar
-
Algorithms and Data Structures
Mehlhorn, Kurt; Sanders, Peter
-
Interaktionsspiele Bei Psychopathie
Sachse, Rainer
-
Fundamentals of Business Process Man...
Dumas, Marlon; La Rosa, Marcello; Mendling, Jan; Reijers, Hajo A.
-
Advances in Cerebral Angiography
-
Intracranial Angiomas. Neurosurgical...
