The Best Service is No Service
14
%
639 Kč 741 Kč
Odesíláme do 1 až 2 týdnů
Sleva až 70% u třetiny knih
Praise for The Best Service Is No Service A very sharp and practical treatise on why so many call centers and service operations are playing with the wrong deck of cards altogether. We strongly recommend it to anyone involved in customer service issues. -Don Peppers and Martha Rogers, Ph.D.
Autor: | Bill Price |
Nakladatel: | John Wiley And Sons Ltd |
ISBN: | 9780470189085 |
Rok vydání: | 2008 |
Jazyk : | Angličtina |
Vazba: | Hardback |
Počet stran: | 336 |
Mohlo by se vám také líbit..
-
50 produktów spożywczych, które zmien...
Bill Price
-
Unleashing Excellence
Snow, Dennis; Yanovitch, Teri
-
Crossing the Chasm
Geoffrey A. Moore
-
Balanced Scorecard Strategy For Dummies
Hannabarger, Charles; Buchman, Frederick; Economy, Peter
-
What You Need to Know About Project ...
O'Connell, Fergus
-
Oversubscribed
Priestley Daniel
-
Damodaran on Valuation 2E
Damodaran Aswath
-
Data-Driven Marketing
Jeffery Mark
-
Fashion Marketing
-
Business Development
Sorensen, Hans Eibe
-
ICT Futures
-
Teaming
Edmondson, Amy C.
-
The 10X Rule
Cardone Grant
-
Business Intelligence For Dummies
Scheps, Swain
-
If You're Not First, You'r...
Cardone Grant
-
Out of Our Minds
Ken Robinson