Delighting Customers
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Our two organizations, Northern Telecom Europe Limited and Oracle Corporation UK Limited, share a number of things in common. Their book provides a wealth of guidance for any organization that has set its sights on delighting its customers and becoming customer-driven.
| Autor: | Donovan, Peter; Samler, Timothy |
| Nakladatel: | Chapman and Hall |
| ISBN: | 9780412610103 |
| Rok vydání: | 1994 |
| Jazyk : | Angličtina |
| Vazba: | Hardback |
| Počet stran: | 243 |
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