The Law of Consumer Redress in an Evolving Digital Market
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Introduction; 1. Consumer redress - from public enforcement to alternative dispute resolution; 2. Upgrading from alternative to online dispute resolution; 3. Judicial redress for consumer disputes - the need for collaboration between courts and extrajudicial scheme; 4. Out of court consumer redress - the European law on ADR and the re-design of the ODR platform; 5. Consumer ADR in three radically different jurisdictions - Italy, Spain and the UK; 6. Pursuing global consensus on consumer redress - the UNCITRAL technical notes for online dispute resolution; 7. Voluntariness as the Achilles' heel of ADR - the case for incentives and mandatory redress schemes; 8. Dispute system design features of effective consumer redress models; Conclusion.
Autor: | Cortés, Pablo |
Nakladatel: | Cambridge University Press |
Rok vydání: | 2017 |
Jazyk : | Angličtina |
Vazba: | Hardback |
Počet stran: | 341 |
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