A Guide to Customer Service Skills for the Service Desk Professional
1783 Kč
Sleva až 70% u třetiny knih
Examines the changing role of the service desk professional. This book describes the business and technology trends that are shaping the direction of the service desk industry and the opportunities available to those pursuing a service desk career.
| Autor: | Knapp, Donna (Knapp Associates, Inc.); Knapp, Donna (ITSM Academy, Inc) |
| Nakladatel: | Cengage Learning, Inc |
| ISBN: | 9781285063584 |
| Rok vydání: | 2014 |
| Jazyk : | Angličtina |
| Vazba: | Paperback |
| Počet stran: | 544 |
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