A Guide to Customer Service Skills for the Service Desk Professional
1783 Kč
Sleva až 70% u třetiny knih
Examines the changing role of the service desk professional. This book describes the business and technology trends that are shaping the direction of the service desk industry and the opportunities available to those pursuing a service desk career.
| Autor: | Knapp, Donna (Knapp Associates, Inc.); Knapp, Donna (ITSM Academy, Inc) |
| Nakladatel: | Cengage Learning, Inc |
| ISBN: | 9781285063584 |
| Rok vydání: | 2014 |
| Jazyk : | Angličtina |
| Vazba: | Paperback |
| Počet stran: | 544 |
Mohlo by se vám také líbit..
-
Python Programming for the Absolute ...
Dawson Michael
-
Guide to Network Defense and Counter...
Weaver, Randy (Everst College, Arizona); Farwood, Dean (Heald College, San Francisco); Weaver, Dawn
-
Computer Security and Penetration Te...
Basta, Alfred; Zgola, Melissa
-
Beginning C++ Through Game Programming
Dawson Michael
-
Systems Analysis and Design in a Cha...
Burd, Stephen D.
-
Programming Logic and Design, Introd...
Farrell, Joyce
-
C++ Programming
Malik, D. (Creighton University)
-
Java Programming
Farrell, Joyce
-
Cybersecurity
Shoemaker, Dan (University of Detroit Mercy, Michigan, USA); Kohnke, Anne (Lawrence Technological University, Southfield
-
CompTIA A+ Core 1 Exam
Dark, Joy; Andrews, Jean; West, Jill (Georgia Northwestern Technical College)
-
Fundamentals of Python
Lambert, Dr Kenneth; Whaley, Thomas
-
Management of Information Security
Mattord, Herbert (Michael J. Coles College of Business, Kennesaw State University); Whitman, Michael (Michael J. Coles C
-
Introduction to the Theory of Comput...
Sipser Michael
-
Principles of Information Security
Mattord, Herbert (Michael J. Coles College of Business, Kennesaw State University); Whitman, Michael (Michael J. Coles C
-
Systems Analysis and Design
Tilley, Scott (Florida Institute of Technology); Rosenblatt, Harry J. (College of the Albemarle)
-
CompTIA Linux+ Guide to Linux Certif...
Eckert, Jason W.