This is Service Design Doing
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How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers.
| Autor: | Stinkdorn, Marc; Edgar Hormess, Markus; Lawrence, Adam; Schneider, Jakob |
| Nakladatel: | O'Reilly Media, Inc, USA |
| ISBN: | 9781491927182 |
| Rok vydání: | 2018 |
| Jazyk : | Angličtina |
| Vazba: | Paperback |
| Počet stran: | 500 |
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