Key element guide ITIL continual service improvement
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| Autor: | Knutson, Lloyd Vernon; Vala, Jean-Claude (Universite d'Orleans, France) |
| Nakladatel: | TSO |
| ISBN: | 9780113313648 |
| Rok vydání: | 2012 |
| Jazyk : | Angličtina |
| Vazba: | Paperback |
| Počet stran: | 101 |
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