The Managed Heart
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In private life, we try to induce or suppress love, envy, and anger through deep acting or emotion work, just as we manage our outer expressions of feeling through surface acting. This title examines two groups of public-contact workers: flight attendants and bill collectors.
| Autor: | Arlie Russell Hochschild |
| Nakladatel: | University of California Press |
| ISBN: | 9780520272941 |
| Rok vydání: | 2012 |
| Jazyk : | Angličtina |
| Vazba: | Paperback |
| Počet stran: | 352 |
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