The Whitehall Effect
7
%
714 Kč 772 Kč
Odesíláme do 1 až 2 týdnů
Sleva až 70% u třetiny knih
'The Whitehall Effect' chronicles how the Whitehall ideas machine has failed to deliver on a monumental scale - and what we can do about it. We have a breathtaking opportunity to create public services that truly serve. But only if Whitehall changes. --- Why don't public services work very well? One key reason is that they have been 'industrialised'. Part 1 explains why call centres, back offices, shared services, outsourcing and IT-led change almost always lead to service failure. It explains, in particular, why 'economies of scale' are a myth. Part 2 proposes a better (and tried-and-tested) alternative to the alienating and unresponsive experience of industrialised public services.
| Autor: | Seddon, John |
| Nakladatel: | Triarchy Press |
| ISBN: | 9781909470477 |
| Rok vydání: | 2014 |
| Jazyk : | Angličtina |
| Vazba: | Paperback |
| Počet stran: | 220 |
Mohlo by se vám také líbit..
-
Systems Thinking in the Public Sector
Seddon, John
-
Walking Art Practice
Pujol, Ernesto
-
Clay in Common
Rowntree, Julia; Hooson, Duncan
-
Walking's New Movement
Andrew Phillip Smith
-
Ways to Wander
-
Strategic Foresight
Lustig, Patricia
-
Skinner Releasing Technique
-
Stone Talks
Hallett, Alyson; Smith, Phil
-
Guidebook for an Armchair Pilgrimage
Schott, John; Smith, Phil; Whitehead, Tony
-
Walking Bodies
-
Dancing at the Edge
O'Hara, Maureen
-
Body and Awareness
-
Small Arcs of Larger Circles
-
Systems Thinking for Curious Managers
Ackoff, Russell L.
-
Humanising Healthcare
Hannah, Margaret
-
The Decision Loom
Barabba, Vincent