The Nordstrom Way to Customer Experience Excellence
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Earlier edition published as: The Nordstrom way to customer service excellence: a handbook for implementing great service in your organization.
| Autor: | Spector, Robert (Seattle, Washington); McCarthy, Patrick D. |
| Nakladatel: | John Wiley & Sons Inc |
| ISBN: | 9781119375357 |
| Rok vydání: | 2017 |
| Jazyk : | Angličtina |
| Vazba: | Paperback |
| Počet stran: | 224 |
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