Perfect Phrases for Customer Service, Second Edition
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Filled with specific defusing tactics and key behavioral insights, this new edition shows how to reduce stress, find the right words to say, and handle hostile customers with ease and confidence.
| Autor: | Bacal, Robert |
| Nakladatel: | McGraw-Hill Education - Europe |
| ISBN: | 9780071745062 |
| Rok vydání: | 2010 |
| Jazyk : | Angličtina |
| Vazba: | Paperback |
| Počet stran: | 256 |
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