Service Management
3254 Kč
Odesíláme do 5 až 7 dní
Sleva až 70% u třetiny knih
After looking at the specific nature of services and the peculiarities of managing services, the three sides of service management are discussed extensively in this book. Concepts and frameworks are followed by case studies and examples.
Autor: | Looy, Bart Van; Gemmel, Paul; Dierdonck, Roland Van |
Nakladatel: | Pearson |
ISBN: | 9780273732037 |
Rok vydání: | 2013 |
Jazyk : | Angličtina |
Vazba: | Paperback |
Počet stran: | 544 |
Mohlo by se vám také líbit..
-
Social Media Management
Looy, Bart Van; Gemmel, Paul; Dierdonck, Roland Van
-
Inside Track to Writing Dissertation...
Murray, Neil
-
Streetcar Named Desire: York Notes A...
Tad Williams
-
Persuasion: York Notes Advanced
Cowley, Julian
-
How to Be Brilliant at Public Speaki...
Lloyd-Hughes, Sarah
-
York Notes Companions Twentieth Cent...
Blades, Andrew
-
Pearson Baccalaureate Espanol B Teac...
Allende, Concepcion; Fuente-Zofio, Maria
-
Viva 3 Segunda edicion Workbook rojo...
-
The Little, Brown Handbook, Global Ed...
Aaron, Jane E.; Fowler, H. Ramsey
-
Spies: York Notes Advanced
Michael Frayn
-
The Bloody Chamber
Angela Carter
-
Talk Arabic Book 2nd Edition
Featherstone, Jonathan
-
A Streetcar Named Desire
Tennessee Williams
-
The Glass Menagerie: York Notes Advanced
Warren, Rebecca
-
Talk Japanese Book 3rd Edition
Strugnell, Lynne; Isono, Yukiko
-
Richard II: York Notes Advanced