Complaint Management Excellence
1220 Kč
Sleva až 70% u třetiny knih
Complaint Management Excellence outlines the financial and reputational benefits to be gained from improving customer service levelsand enhancing products and services via an effective system for handling customer complaints.
| Autor: | Cook, Sarah |
| Nakladatel: | Kogan Page Ltd |
| ISBN: | 9780749465308 |
| Rok vydání: | 2012 |
| Jazyk : | Angličtina |
| Vazba: | Paperback |
| Počet stran: | 208 |
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