Customer Care Excellence
778 Kč
Sleva až 70% u třetiny knih
Customer Care Excellence sets the scene for customer care against a backdrop of increasing customer expectations, globalization and developing technology. Using international case studies and examples (including ebay, Virgin and Aviva) it looks to define really excellent service and shows how organizations can create customer focus.
| Autor: | Cook, Sarah |
| Nakladatel: | Kogan Page Ltd |
| ISBN: | 9780749457051 |
| Rok vydání: | 2010 |
| Jazyk : | Angličtina |
| Vazba: | Paperback |
| Počet stran: | 288 |
Mohlo by se vám také líbit..
-
Pimp Your Noodles
Cook, Sarah
-
IQ and Aptitude Tests
Philip Carter
-
The New Conceptual Selling
Miller Robert M.
-
Ultimate Aptitude Tests
Jim Barrett; Geoff Williams
-
Mindful Coaching
Hallam, Elizabeth
-
Driving Performance through Learning
Lancaster, Andy
-
Activate Brand Purpose
Goodson, Scott
-
Excellence in People Analytics
Guenole, Nigel; Ferrar, Jonathan; Feinzig, Sheri
-
Customer Experience Excellence
Knight, Tim; Conway, David
-
Market Research in Practice
Paul Hague
-
The Power of Difference
Fanshawe, Simon
-
The Digital Marketing Handbook
Kingsnorth, Simon
-
The Success Factor
Gotian, Ruth
-
Investing Explained
Partridge, Matthew
-
Leadership Team Coaching in Practice
-
User Research
Marsh, Stephanie