ITIL For Dummies
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ITIL For Dummies provides an easy-to-understand introduction to using best practice guidance within IT service management. It breaks down the 5 stages of the service lifecycle into digestible chunks, helping you to ensure that customers receive the best possible IT experience.
| Autor: | Farenden, Peter |
| Nakladatel: | John Wiley & Sons Inc |
| ISBN: | 9781119950134 |
| Rok vydání: | 2012 |
| Jazyk : | Angličtina |
| Vazba: | Paperback |
| Počet stran: | 392 |
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