Effective Complaint Management
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Further, it discusses the relevant `backstage' tasks involved in using complaint information to achieve quality improvements and cost reductions through complaint analysis, controlling and reporting.
| Autor: | Stauss, Bernd |
| Nakladatel: | Springer International Publishing AG |
| ISBN: | 9783319987040 |
| Rok vydání: | 2019 |
| Jazyk : | Angličtina |
| Vazba: | Hardback |
| Počet stran: | 495 |
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