The Call Centre Training Handbook
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The Call Centre Training Handbook provides line managers, trainers and coaches with practical training and measurement techniques for improving call centre and contact centre performance around the world.
| Autor: | John Wilson |
| Nakladatel: | Kogan Page Ltd |
| ISBN: | 9780749450885 |
| Rok vydání: | CZE |
| Jazyk : | Čeština |
| Vazba: | CZE |
| Počet stran: | CZE |
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